Frequently Asked Questions
Everything you need to know about our handcrafted English ceramics.
Where is Burleigh pottery manufactured?
Every piece of Burleigh is handcrafted at the Middleport Pottery in Stoke-on-Trent, England, using traditional techniques that have been in use since 1851.
Is Burleigh pottery dishwasher and microwave safe?
Yes, our earthenware is designed for modern living and is safe for use in both dishwashers and microwaves. We recommend using low temperatures and liquid detergents to maintain the glaze's shine.
What is the 'tissue transfer' printing method?
Tissue transfer printing is a skilled process where patterns are printed onto fine tissue paper from hand-engraved copper rollers and then applied manually to the clay. This ensures each piece has a unique character.
How do you ensure the safety of fragile items during shipping?
We use specialized, eco-friendly protective packaging and reinforced boxes specifically designed for ceramics to ensure your order arrives in perfect condition.
What is your return policy for international orders?
We accept returns within 30 days of receipt. Items must be unused and in their original packaging. Please note that international return shipping costs are the responsibility of the customer unless the item is faulty.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and the option to include a personalized handwritten note at checkout, making our pottery the perfect gift for weddings or anniversaries.